IT
Support Packages
Call: 0151 705 0508 or Email info@randomsoftwaresolutions.co.uk
Why Struggle With Your Business's IT?
Choose one of our IT Packages and let us step us in to rescue the day.
Signing up with us means you don't need to hire a full time employee, join us on a flexible monthly contract, with no long-term commitments required, for remote Helpdesk Support.
Although our base is in Liverpool, we can assist companies across the UK, all thanks to the wonders of remote working.
M365 Helpdesk Support Package Includes
- Unlimited calls & emails to our help desk: 1st & 2nd Line Support
- All Calls answered by engineers
- Technical helpdesk staff can own the problem through to resolution
- M365 Azure AD Management
- Service reports
- IT Consulting for New Technology
- Proactive IT Advice
- MacOS Troubleshooting
- Windows Troubleshooting
- Join your Team as an Internal User
- Support hours can be set to your needs
- A discounted rate for Project Management
Fixed monthly fee – From £750
We do a massive discount for Charities
Gmail Helpdesk Support Package Includes
- Unlimited calls & emails to our help desk: 1st & 2nd Line Support
- All Calls answered by engineers
- Technical helpdesk staff can own the problem through to resolution
- Google Professional Workspace Management
- Service reports
- IT Consulting for New Technology
- Proactive IT Advice
- MacOS Troubleshooting
- Windows Troubleshooting
- Join your Team as an Internal User
- Support hours can be set to your needs
- A discounted rate for Project Management
Fixed monthly fee – From £750
There are lots of companies offering IT Support but here are a few reasons why you should hire us.
More Brains than Brawn
Our support team are fully trained and hold both Microsoft & Google Certifications. Whatever they don’t know they can learn exceptionality fast.
We Work SUPER Fast
Our typical fix rates are 65% of calls handled in 30 mins and 75% in less than 24 hrs, but what makes us happy is making you happy.
Personality & GSOH
The team won’t blind you with all the tech jargon! No matter what your query or issue is, we will not stop until we get a resolution that you’re happy with.
RSS Helpdesk System
We use a SaaS Helpdesk system for logging and tracking calls, this ensures a record of your issue. We create technical performance reports for our status update meetings, these can be customised too. If there’s an area you want to report on, then just let us know!
We support both MacOS and Windows
Benefits of joining RSS
We promise you will be instantly relieved that we are on hand to sort out your IT.
Ask one of our clients – Little Soap Company...
Having got frustrated with missing files I moved the business from Dropbox to Teams over a weekend presuming everyone would be able to adapt seamlessly (!) Jen parachuted in to offer IT support and training to the team (thank you thank you) as well as prettify SharePoint by department working with all the individual departments to do so.
Also, I can't recommend Jen and the business enough, she has bolted into our team like an extension she is totally unflappable, really knowledgeable and hyper organised a true project manager but more
Emma Heathcote – Jones
Founder of Little Soap Company
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