IT Support
Call: 01948 411270 or Email info@randomsoftwaresolutions.co.uk
What is IT Support?
Our IT Support offers organisations straight forward 1st & 2nd Line Helpdesk support.
In a workforce team members will use laptops, desktops and mobile phones to complete work tasks. In this instance, you’ll need IT Support in order to manage & troubleshoot the software used on the devices.
This can be anything from purchasing new email licenses through M365 or Google Workspace, setting up new users, adding new group policies, managing Spam filters, rollout of MFA, application support, troubleshooting and much more.
Who is IT Support for?
IT Support is available for any organisation who would like their business to run efficiently and effectively.
We offer helpdesk support in the shape of 1st & 2nd Line this can be in replacement of you having to hire a full-time member of staff. The rolling monthly fees are incredibly reasonable too.
What type of IT Support do we offer?
We offer Helpdesk Support on a rolling monthly contract that is fully flexible to suit your organisational needs. Price is dependent on your organisation type, but the package starts from...
£750 + VAT
Ticketing System
You submit a helpdesk ticket via a dedicated email address specifically for your business.
We then pick it up through our Ticketing System, that then gets assigned to the
relevant engineer and they then troubleshoot all 1st & 2nd line IT Support queries.
Reach us on the Telephone
Our team are available to chat directly via Teams or Google Meets. You can even catch us on the telephone, we are available 24 /7 – depending on your SLA.
To summarise...
Our IT Support would suit startups, small to medium businesses who need straight forward IT Support and advice in the style of a Helpdesk Ticketing system.
